Karehana Bay Clothing regularly ship to; Brazil, Mexico, NZ, Australia, USA, Canada, the United Kingdom.
1. Where are you located?
We are located in Wellington, New Zealand
2. I ordered a week ago, my delivery hasn't arrived?
Our setup here at Karehana Bay Clothing is so that items have to be dispatched from an overseas location to your home. This process often can take between 7-10 business days. We automatically update you with a tracking number when your order has shipped. We definitely want you to get your items in a timely fashion and we are definitely not running a scam. Our reputation is important to us internationally, if you have any queries please ask us privately. If your item is lost or damaged, we will refund your purchase.
3. How can I pay?
We accept credit/visa debit (via Stripe).
4. I picked the wrong size and I didn't bother checking the measurements. Can I get a refund?
Unfortunately you must pick your sizes carefully prior to purchase and therefore we can't refund you if you have ordered the wrong size.
5. Do you have a store?
Our business model is already tight in terms of costs and we are only based online, if we were to open a store in the current economic environment we would quickly fade away because of out of control expenses. For this reason we run exclusively online.
6. Do you ship to USA/UK/EU/Australia/Overseas?
YES WE DO!!. We ship globally, and the timeframe for delivery remains the same for any country. At present the only country we cannot ship to is Iran.
7. I made a large order but not all the items have arrived yet?
We ship items out in small groups so that you don't pay expensive customs fees, and also as to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive within the specified time frame
8. How do I know my payment is secure?
We currently use Stripe one of world's most secure online payment providers for all our transactions due to the superior buyer protection they afford.
10. I ordered the wrong colour/size/style can I change it?
Sure, let us know as soon as possible in an email and we will change it right away if it has not been shipped yet. After the item has shipped, there is nothing we can do to change your order.